TruEnergy Behavioural Services is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by the families, caregivers, and individuals we support.
As an autism service provider, we recognize the importance of safeguarding sensitive personal, health-related, and behavioural information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you interact with our centre, website, programs, and services.
We may collect information from parents, guardians, caregivers, clients, healthcare professionals, schools, and authorized service providers. Information may include contact details, developmental history, diagnostic information, behavioural information, service plans, progress notes, and website usage information.
We use personal information to provide behavioural services, complete assessments, develop individualized programming, communicate with families, maintain records, improve services, and meet legal and professional obligations.
We collect, use, and disclose information with consent, where required to provide requested services, where required by law, and for reasonable operational purposes related to service delivery and quality improvement.
We only share information when necessary for service delivery, with appropriate consent, or where permitted or required by law. We do not sell, rent, or trade personal information.
Our website may use cookies and similar technologies to improve functionality, understand website usage, enhance user experience, and maintain website security.
We retain information only as long as necessary to provide services, maintain records, comply with legal obligations, and resolve concerns or disputes. Records are retained according to applicable Ontario requirements and professional standards.
We protect information through secure electronic systems, restricted access controls, staff confidentiality agreements, password protection, and secure communication practices.
Because we provide services to children, we may collect information about minors through parents, guardians, caregivers, schools, healthcare providers, and other authorized professionals. We collect only the information necessary to provide services.
You may request access to your personal information, request corrections, ask how information is collected and used, withdraw consent where applicable, and raise privacy concerns. Requests may require identity verification.
Where applicable, TruEnergy Behavioural Services acts in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and is committed to protecting personal health information and maintaining confidentiality.
All client and family information is treated as confidential. Employees, contractors, and service providers are required to comply with confidentiality obligations and privacy procedures.
We may update this Privacy Policy periodically to reflect changes in services, practices, or legal requirements. Updated versions will be posted on our website with a revised effective date.
TruEnergy Behavioural Services
Address: 1420 Burnhamthorpe Rd. E, Mississauga, ON L4X 2Z9
Phone (647)244-0642
Email: info@truenergyaba.ca
